Have a question? Check our FAQs!

Questions about Getting Started

Can I participate in Ponytail Project as an individual?

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Of course! You don’t need to have a team or school group to participate in the Ponytail Project. You can easily #RockTheChop all by your amazing self!

Do I need to be a student to participate?

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Not at all! Anyone can #RockTheChop for Cancer Council. Every ponytail chopped and every dollar raised will help fund lifesaving research and support

How do I get my school involved?

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We’ve put together some handy resources here to help you have the ‘chop chat’ with your school.

There is also a handy section located on our website here that will some of the questions your school might have!


Questions about fundraising and your chop

Will I receive a 'Welcome Kit'?

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Yes, however it will be digital (sent to your email) and not physically sent to your address like previous years. This transition will take place from Monday the 13th of March. 

Don't fret! You'll still be emailed a suite of awesome resources to get your Pony journey started!

Where do the funds raised go?

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Every ponytail chopped, and every dollar donated, will help fund life-changing research and ensure Cancer Council can support communities going through their cancer journeys.

You can find out more information about your impact here.

How much hair do I need to cut off?

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Sustainable Salons accept hair from people of any age, gender, hair type and hair colour as long as the hair is properly prepared and measures the correct length.

They can not accept wet hair, dreadlocks, synthetic hair, loose hair, and ponytails less than 20cm.

To find out more informtation click here 

I received a cash donation; how do I bank this money?

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Look at you go! You can bank cash donations through the dashboard of your online fundraising page. Once logged in, click on 'My Donations', from here click on 'Add Offline Donation'. Alternatively our team can provide you with some unique banking details, please contact us and we can sort this out for you!

When should I host my chop event and cut my ponytail?

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October is the official month, but it can be anytime that suits you and your school’s calendar. Don’t forget to let our team know your official chop date, you can let us know by calling 1300 65 65 85.

How do I close my fundraising page and send Cancer Council the funds I raised?

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Congratulations on finishing your fundraising! You are a super star! Our team at Cancer Council will close your fundraising page at the end of the year and ensure all your incredible funds raised are donated through to us properly. 

Can I donate my hair to Cancer Council?

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To ensure we’re helping and supporting as many people as possible; Cancer Council provides synthetic wigs through their Wig and Turban service. We do realise that some patients like to have real hair wigs, and for that reason, we’ve teamed up with Sustainable Salons who accept hair donations.

Please note that the minimum length of ponytails Sustainable Salons accepts is 20cm, measured from where the elastic band is tied, not from where the hair has been cut.

For more information on donating your hair to our partner Sustainable Salons, please visit here.

Questions about your dashboard

How do I use my dashboard?

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Registered to #RockTheChop and want to know how to get the most out of your online fundraising page? 

Your online fundraising dashboard is your own website where you can easily manage your fundraising! 

You can personalise your page with your own story, add photos and send emails to collect donations, thank your donors and bank offline funds.

You can access your dashboard once you are logged in, to log in click on ‘Log In’ in the top right corner.

I forgot my password and username. What can I do?

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Don't worry - it happens to the best of us! Once you click login, you'll see a prompt if you've forgotten your details. We'll send you an email with a reminder of your username and a link to reset your password.

There is so much that your Dashboard can do! We suggest logging in and having a look around, if you get stuck or have any questions please don’t hesitate to reach out to your local office for guidance, you can find their contact details here.

How do I upload photos to my page?

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You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts under ‘Your Gallery’ and ensure you save your changes at the bottom of the page.

How do I change my 'why' on my fundraising page?

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You can update your 'why' by navigating to your online fundraising page, on your online fundraising page there is a pen icon located after the current message, click on this icon to update your message and page title.

How do I update my fundraising target?

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You can update your fundraising target by clicking on the ‘Edit My Page’ tab. Follow the prompts under ‘Update Your Ponytail Project Fundraising Page’ and ensure you save your changes at the bottom of the page.

How do I share my page to my social media?

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You can share your fundraising page to social media by clicking on the Facebook, Twitter, Email and LinkedIn icons. You can find these icons within ‘My Dashboard’ and located on your online fundraising page under your name.

Didn't see your question answered?

Shoot us an email at fundraising@cancerqld.org.au